Shipping, Return and Refund policy

SHIPPING AND PROCESSING TIME

We process and ship orders from San Diego,CA Monday through Friday. Orders with standard shipping are usually fulfilled and shipped within 2-3 business days (M-F) of purchase, unless otherwise noted. Please allow up to 7 days processing time for custom/handmade and pre-order pieces. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.

SHIPPING & HANDLING

We offer free shipping on all US orders via USPS, FedEx. Orders being shipped to P.O. Boxes, APOs and FPOs ship via USPS. You will receive an email with tracking information and an estimated delivery date once your order ships.  RETURNS We happily accept most unused and unworn merchandise with tags attached within 30 days of the ship date for a store credit. Store credit can be redeemed with in 14 days of issuing.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ilanit@ilanitjewelry.com and send your item to: 11355 Legacy Terrace San Diego California US 92131.

Shipping


To return your product, you should mail your product to: 11355 Legacy Terrace San Diego, California ,USA, 92131

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.